Help
How to run a coordinated launch, how to take part in someone else's, what the product refuses to do, and why.
Two people use this product: the organizer who runs a launch, and the participant who was invited to help with one. The guides below are split that way.
Everything here describes what the product actually does today. Where it refuses to do something, the reason is given, because "why won't it let me" is the most common question support gets.
If a word is unfamiliar, start with concepts.
Start here
Getting started
From sign-up to your first published post.
Running a launch
Building a launch
For the person running the launch.
Scheduling and launch day
Getting a launch scheduled, and running it on the day.
Plans and limits
What each plan includes, and what is free.
Roles and permissions
Who can do what.
Email from your launches
Automatic roster email, your voice on it, and your own sends.
Taking part in a launch
Being in a launch
For someone invited to help with a launch.
Common problems
What to check when something has not happened.